The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service by Donna Cutting
Read my full review on Goodreads
After reading so many books over the last 30 years on improving customer service, I really didn't think I could stomach another one saying the same thing.
This book is different because it gave living examples, I should say samples, from which you can choose. Samples of real life situations you can relate to and use.
Best of all, now only half way through the book, I find myself thinking differently about my customer service and how I've had limited thinking with it.
Changing to the "yes" and "how" mentality is the purpose of the book.
And I love not just thinking about how to think outside the box but to (paraphrased), think on top of the box, under the box, on the side of the box and then to crush the box.
