According to Bob Bly in a recent interview, there are three key differences between B2B and B2C sales.
They are:
(1) Business wants to and has to buy—the consumer doesn't. The consumer doesn't want to spend money.
(2) Consumer is an individual buying decision—a business has multi-layers, usually by a team or committee. Each layer has different financial approval levels.
(3) Business-to-business is usually a multi-step buying process—consumer is a single-step buying process.
Is your sales process based from this foundation?
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